NEC Univerge SV8100
ProAction Networks realises that business today demand efficient, seamless communication – fully integrated with your data networks via CTI, Unified Messaging, Single Number Reach, VoIP, management, Call Centre and trunks. This convergence enables fast decision-making and improves customer responsiveness. The NEC UNIVERGE 360 range of telephony products helps small and medium sized businesses succeed at this accelerated level by placing people at the center of communications.
At the heart of NEC’s range of telecommunications solutions is the SV8100 – a smart voice solution for 2010 – and a smart upgrade from the NEC IPS 2000 or NEC Apire systems.
The NEC Univerge SV8100 Communications Server is an integral part of this initiative. The NEC SV8100 Communications Server is the ideal system for small and medium businesses which need to compete and grow their businesses over time. With this system at the heart of your voice systems, and ProAction Networks providing you with 24-hour support and business-continuity, you will have the best solution at your fingertips for fast growth and great service!
This robust, feature-rich solution is hugely scalable and can be expanded to meet your communications needs now and in the future. The NEC SV8100 is designed to be both versatile and scalable for your growing business needs. The NEC SV8100 supports TDM, IP, video, wired or wireless. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.
Asterisk – The Open Source Voice Solution
ProAction Networks advocate the use of Asterisk in specific environments as a powerful alternative to the traditional business telephone system. Asterisk is a software implementation of a business telephone system which runs on a variety of readily-available equipment – such as a standard rackmount server or desktop computer. Like any business phone system, it allows attached telephones to make and manage calls to one another, and to connect to other telephone services including the PSTN and Voice over Internet Protocol (VoIP) services.
Because asterisk is released under the GNU General Public License as a free software license, acquiring the technology is reletively inexpensive. It generally costs more to harness the Asterisk and make it fit your requirements but long-term and be an excellent investment.
Originally designed for Linux, Asterisk now also runs on a variety of different operating systems including NetBSD, OpenBSD, FreeBSD, Mac OS X, Solaris and Windows.
Asterisk is extremely capable of many advanced features available in proprietary (and expensive) PBX systems: voice mail, conference calling, interactive voice response (phone menus), and automatic call distribution. You can attach traditional analog telephones or connect to PSTN trunk lines by fitting the host machine with special hardware (via PCI expansion slots or USB).
Asterisk also supports a wide range of Video and Voice over IP protocols, including SIP, MGCP and H.323. Asterisk can interoperate with most SIP telephones, acting both as registrar and as a gateway between IP phones and the PSTN.
ProAction Networks specialise in running Cisco endpoints on the Asterisk platform, retaining the use of Cisco’s proprierary SCCP protocol, rather than SIP.
NEC 2000 IPS, 7400 IVS and Philips Sopho IPS
The NEC UNIVERGE™ NEAX 2000 IPS was the most common variant of the above systems, which was originally known as the IVS and most recently in the UK as the Philips Sopho IPS. The NEC 3000 IPS is an enterprise class IP based communications system. It provides pure voice-over-IP (VoIP) peer-to-peer connections across corporate local and wide area networks (LAN/WAN) as well as supporting time division switching (TDM). The NEC NEAX 2000 IPS offers flexibility by providing a choice of time division switching, pure peer-to-peer IP connectivity or a combination of both, all in one system.
We commonly combine the 2000 IPS with the Zeacom Communications Centre to bring a wide variety of applications to the table. A combined NEC and Zeacom solution is not only hugely resilient and reliable, but a powerful Contact Centre, Presence and Unified Messaging solution.
ProAction Networks is made up of the few people in the country who really know the NEC IPS and Zeacom Server inside out. We install, manage and support NEC and Zeacom systems just like yours. We have installed in the UK, USA, Far East and Australia – and interconnected them. We have designed and installed Zeacom Call Centres in multiple geographic locations and languages and virtually any other type of configuration you can care to think of. All our staff are Cisco, NEC and Zeacom qualified.
Even if you don’t need us – you might like to take a look at www.necpbx.co.uk – a website we run which is full of programming tips, downloads and fault resolutions.
Zeacom Communications Centre
The Zeacom Communications Centre was originally called Zeacom Corus (for voicemail) and Q-Master (for call/contact centre) – and somewhere in the middle was CTI and it’s associated applications. More recently, Zeacom rebranded their extensive product portfolio as the Zeacom Communication Center – which encompasses everything they provide in one neat portfolio. The most popular parts that make up any Zeacom installation include Console, Desktop, Voicemail, Reports and Wallboard.
Zeacom applications reside on a Windows-based server and control/status information is passed to the PBX via TCP/IP. There would also sometimes be analogue connections between the Zeacom server and the PBX to send and recieve voice recordings, although more recently this is done via VoIP.
A Contact Centrr is possibly the 2nd most likely component of an appication server – many providing full multimedia, networked call center solution with comprehensive management, reporting, live statistics, IVR, Auto Attendants, Callback, Web and Chat modules – the list is almost endless.
Aastra and Ascom Business Telephone Systems
Ascom’s telephony division became Aastra in 2004 – so you may find you have an Ascom or Aastra system – however can can help you manage or resolve issues on both.
Popular Aastra business telephone systems include:
The Aastra Intelligate range is a future-oriented communications platform with integrated Voice over IP (VoIP) functionality. The Aastra IntelliGate range offers all of the features of the IntelliGate range in a compact, cost effective package, including IP Telephony, networking, cordless mobility, voicemail & Unified Messaging, CTI and call centre applications.
Cisco Call/Communications Manager Express
The Cisco Unified Communications Manager Express (CUCME) is an integrated call-processing solution – otherwise generally known as an IP telephone system! CUCME -formerly Cisco Unified CallManager Express (CUCE) and Cisco CallManager Express (CME), is a Cisco IOS based IP-PBX for small medium business, enterprise branch office and commercial customers.
The CUCME is not native to any particular platform, and can be found on many mid-range Integrated Services Routers (ISRs) such as the 28xx range, as well as specific hardware, such as the UC520 and UC540 platforms – each of which have a number of other voice-specific features integrated onto the mainboard (including analogue and digital lines, analogue extensions, trunk cards and wireless).
The Cisco Unified Communications Manager Express benefits from the enterprise-class technologies that people associate Cisco with, but at a much lower cost than the full-size Call Manager. ProAction Networks can offer a range of incentives to invest in the CUCME, including buy-back of existing hardware, hardware and software discount and interest free credit through Cisco.
Emergency or Outsourced Support
If you have emergency, or contractual requirements for any of these systems, please get in touch and ProAction Networks will be able to help. ProAction Networks continue to serve a variety of NEC IPS, IPX, Aastra, Cisco, Asterisk and Zeacom telephony customers – on an ongoing and as-and-when basis. If you have a system which you’d like to have maintained by an honest reputable company, with one number for the same expert every time you need him, then perhaps you should get in touch!
ProAction Networks continues to work with everything from an individual or ‘one man band’, to help generate interest, broadcast a message or improve a presence through to companies and organisations of hundreds of people and spread across the globe.
Linux and IP-Based Telecommunication Systems
Open Source Telecommunications allow you to upgrade your tired old telephone infrastructure with a fully-fledged enterprise solution for virtually no capital outlay. The main assets of our modern, free solutions include true location flexibility (work from home, a hotel, your mobile, another office….), unified messaging, VoIP lines and extensions, enterprise conferencing and leaps in resiliency and disaster recovery.
The world has moved on from investing tens of thousands of pounds on a ‘telephone system’. ProAction Networks’ telecommunication solutions work out economically like a mobile phone contract – no capital outlay and a nominal lease of the endpoint itself per month.
We provide the telecommunication server – built to your specification, with endpoints – Cisco desk and Wifi phones, VoIP home phones and Open Source softphones for your laptop or smartphone. You can even provide your own phones and pay less per month (like paying for a SIM and not the phone!)
Our server is based on a Unix-based architecture, running the open source telephony platform – Asterisk. We build onto this secure and reliable platform a range of additional drivers and web-based tools to bring the product ahead of the competition as a truely user friendly and modern telecommunication solution.
Milton Keynes Based NEC Support
Since late 2007, ProAction Networks have provided a free resource site for the NEC 2000 IPS Telephone System, and it’s derivatives and successors including the NEAX 7400, IVS and now the SV8300, as well as the accomanying CTI and Call Centre systems, such as Zeacom CC. Our site, www.necpbx.co.uk is both a directory for information, userguides and manuals and an interactive forum where engineers and end users can share information and help one-another by sharing experience, knowledge and tips.
The site is free to join in and has a number of contributors from all around the globe.