Intermedia Unite
What are the benefits of Intermedia's Unified Communications solution?
An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. In more detail, we can break these benefits into four major components:
Thanks to our long-standing direct partnership with Intermedia, we can run up a complete Cloud Unified Communications system as a turn-key solution to you and your organisation within hours. We can replicate the features you need and provide continuity whilst opening the door to true cloud communications.
With security at it's heart, all media is securely encrypted and we can handle the user authentication within Unite with 2FA or combine your existing solution for user authentication by tying into your existing Microsoft cloud systems.
Cost Savings
- Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
- Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
- Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.
Advanced Productivity & Collaboration
- Keep employees connected with real-time communication options even when they are away from the office.
- Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
- Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
Improved Customer Experience
- Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
- Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
- Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
Increased Security and Compliance
- With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
- Increased Reliability - Unite comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime.
- Over eight years of J.D. Power certification for incredible technical support services.
Desk Phone
Easily bring your own and reuse existing handsets or buy new pre-configured phones which connect to the feature-rich Unite service wherever they’re plugged in.
Laptop
The Unite Desktop App allows users to place calls, chat, host or join a video conference right from their Mac, PC or any machine with a browser.
Mobile Device
Seamlessly switch your voice call, meeting, collaboration or workspace to any Apple or Android smart phone, tablet or device with the Unite Mobile App.
Contact Centre
Drive even more employee productivity and a better customer experience by accessing advanced call centre features integrated in Unite.
8x8® Unified UCaaS and CCaaS Platform
- Cut through communication chaos—and costs—with a single platform that unites UCaaS and CCaaS.
- Empower teams with embedded AI and real-time orchestration to make smarter decisions and deliver seamless customer experiences.
- Strengthen IT control with enterprise-grade security, a financially backed, platform-wide 99.999% uptime SLA, and effortless scalability.
- Expand globally with compliance-ready coverage in 55+ countries, native Microsoft Teams integration, and transparent pricing.
- Stop managing scattered systems.
Choose 8x8—recognized by Gartner® for both UCaaS and CCaaS—for an intelligent solution that unifies data, boosts productivity, and accelerates business outcomes.
