About ProAction Networks

ProAction Networks is a family-run company, incorporated in 2008. We operated from the world famous Bletchley Park for a number of years before going entirely mobile. Nowadays we have the technology to remove the boundries of physical IT and Communications infrastructure to work, meet and play wherever is best for us, and our customers. We are fiercely independent, working with a number of vendors and investments in a range of partnerships with service and solution providers. We also host much of our own infrastructure for particular scenarios.

We endeavour to consult and consider combinations of best-of-breed Unified Communication solutions as a qualified roadmap. We can manage, support and enhance each implementation from end to end. We only provide highly-resilient, simple-to-use and forward thinking solutions which we know will function as intended for many years to come.

Our team of product specialists implement and then directly support each solution ensuring you always engage with an individual who is vested, informed and available to help. All our proposed solutions are highly tested, guaranteed to function as expected and be extremely reliable. In the unlikely event that something goes wrong, we function on a 24 hour basis, available for any critical event 365 days a year.

Our Values

We provide a simple, practical, independent and direct approach which delivers the results you desire. This is reflected in everything we do, with a completely independent and long-term approach to business relationships.

Our longstanding relationships with clients are driven by an independent viewpoint, consultation, listening to and questioning needs, understanding the objectives and working together towards an effective solution.

Nothing is off-the-shelf. Our clients benefit from the efficiencies of enterprise solutions tailor-made to individual organisations. Cost savings are always achieved.

We have a great team, who were deploying VoIP solutions back in 2003, which was way ahead of the curve. 

We are especially pleased to offer an exceptional customer experience in support and ongoing managed service which we feel is unparalleled. All our clients talk to human beings who remain with them for each journey - be it a small problem or a 5-year plan. We operate only on a 24/7 basis and an in-house, technical human being is on-call the entire time. 

Our People

We have three members of staff providing full time account management and technical support. Beyond that we have part time contractors who step in to assist when necessary and a worldwide extended family of support technicians through a variety of partners. In most cases, issues can be resolved remotely, but when a hands-on solution is required, with have immediate access through local partners to engineers in North America, Europe and Asia.

Each member of our team understands the common objectives of our business. 

• To provide a first class service.
• To try and get it right first time.
• To be the best at what we do.
• Keep people informed.
• Be honest.

From the first call, the first consultation - we are here to help, without jargon and without bamboozles. We have the right kind of people to provide the most appropriate level of explanation to the most complex scenarios.

Each consultation will generate a proposal with a scope and in turn, a project, implementation, training, review and ongoing service with 24-hour support.   

Our service desk is a combination of live human and web-based interactions to suit the choice of each individual client. We provide direct access to dedicated engineers, with a broad range of skills across an array of technologies.

Our History

ProAction Networks was incorporated in 2008 in response to a changing economy and evolving digital workspace. Self sustained and self supported, we have adapted throughout the years and invested in infrastructure, training and partner relationships to build a hugely resourceful company.

Our founder, Alex Maggs, is truly driven to deliver excellent, best of breed solutions to any sized business. Today, ProAction Networks remains privately owned and fiercely independent.

Insurance

Public Liability Insurance - You can view our current public liability insurance certificate here.

Professional Indeminty Insurance - You can view our current professional indemnity insurance certificate here.