Day to Day Support
In order to sleep easy at night it's good to know someone has your back. That's where ProAction Network comes in. We can provide 24 hour assurance that someone is available, who understands your organisation and it's infrastructure who is here to help you solve an urgent problem.
Recent Issues We've Resolved:
- Achieving Quality of Service (QoS) over LAN and WAN infrastructure, including WiFi and Broadband.
- Establishing the best practice to assured, intrinsically-safe, ruggedised wireless endpoints
- Man-down wireless solutions
- Best practice for on-premises Skype For Business
- Resolving issues with speech quality over SIP Trunks
- Ensuring resilience against a variety of disasters and a follow up recovery plan.
- Establishing the causes of call disconnections
- Plugging black holes in call centre analytics
- Removing the need for physical fax machines from the workplace
- Ensuring PCI compliant call recording and accordance with 2018 General Data Protection Regulations (GDPR)